Privacy policy

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At Zyraelle Beauty, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit zyraellebeauty.shop or place an order.

1. Information We Collect

When you use our website, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information processed securely by our payment providers
Order and transaction history
IP address
Browser and device information
Website activity and shopping preferences
Communications sent to our customer-support team

2. How We Use Your Information

We may use your information to:

Process and deliver orders
Confirm payments and transactions
Provide customer support
Send order confirmations, tracking details, and shipping updates
Manage returns, exchanges, and refunds
Improve our website and shopping experience
Detect and prevent fraud or unauthorized activity
Send marketing communications when consent has been provided
Comply with applicable legal obligations

3. Payment Security

Payments are processed securely through trusted third-party payment providers. Zyraelle Beauty does not store complete payment-card information on its servers.

Payment providers may collect and process information according to their own privacy policies and security requirements.

4. Cookies and Tracking Technologies

zyraellebeauty.shop uses cookies and similar technologies to:

Maintain shopping-cart functionality
Enable secure checkout
Remember customer preferences
Improve website performance
Analyze website traffic
Prevent fraudulent activity
Measure advertising and marketing performance

Shopify and other service providers may place essential, analytics, functionality, or marketing cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may share necessary information with trusted service providers that help us operate our store, including:

Shopify
Payment processors
Shipping carriers
Order-fulfilment partners
Analytics providers
Marketing platforms
Fraud-prevention and security services
Customer-support providers

These service providers may only access information required to perform their services and are responsible for handling it according to their applicable privacy obligations.

6. Marketing Communications

If you subscribe to our marketing communications, we may send information about products, updates, and promotional offers.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting our customer-support team.

7. Information Sharing

We do not sell customers’ personal information.

We may disclose information when necessary to:

Complete an order or requested service
Work with authorized service providers
Prevent fraud or protect our legal rights
Comply with applicable laws, court orders, or regulatory requirements
Complete a business transfer, merger, or restructuring where legally permitted

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Maintain business and tax records
Resolve disputes
Prevent fraud
Meet contractual and legal obligations

When information is no longer required, it may be securely deleted or anonymized.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Object to or restrict certain processing
Withdraw previously provided consent
Opt out of marketing communications

To submit a privacy request, contact us using the details provided below. We may request reasonable verification before completing the request.

10. Data Security

We use reasonable technical and organizational security measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no online transmission or electronic-storage method can be guaranteed to be completely secure.

11. Children’s Privacy

zyraellebeauty.shop is not intended for children below the legal age required to make online purchases. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information without authorization, please contact us.

12. International Data Processing

Our service providers may process information in countries outside your location. Where required, reasonable safeguards are used to protect information transferred internationally.