Returns & Refund Policies

At Gryvane, customer satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days from the date of receiving your order to request a return. This policy applies to branded grooming products and travel accessories purchased from our store.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

For Shavers, Razors, Trimmers, and Grooming Devices:

Unused and untested on skin or hair
In the same condition as received
Returned with the original packaging
Must include all manuals, attachments, charging components, stands, combs, and accessories originally supplied
Must include proof of purchase or the order number
Must not show signs of use, damage, modification, or missing parts
Opened or used personal-grooming products may only be accepted if they are defective, damaged on arrival, or incorrect

For Travel Bags and Accessories:

Unused and in the same condition as received
Returned with the original packaging and included accessories
Must not show stains, odors, wear, damage, or alterations
Must include proof of purchase or the order number

Acceptable Reasons for Return

1. Manufacturing Defects

Grooming devices: failure to operate correctly, defective components, charging problems, battery issues, or other electrical or operational faults
Travel bags and accessories: faulty zippers, stitching, hardware, or structural defects

2. Item Arrived Damaged

Scratches, dents, cracks, tears, broken parts, or other visible damage caused during shipping

3. Color or Appearance Difference

A significant difference between the item received and the product shown or described on our website
Minor differences may occur because of lighting, photography, or display settings

4. Incorrect Item Received

The product received is different from the product ordered

5. Missing Components or Accessories

Required attachments, combs, charging components, stands, manuals, or other included parts are missing from the package

6. Change of Mind

Change-of-mind returns are accepted within 30 days if all return eligibility conditions stated above are met

Return Cost

All approved returns are completely free. After your return request is approved, we will provide a prepaid return shipping label by email.

Customers are not charged return shipping fees, restocking fees, or other return-related costs.

How to Start a Return

To request a return, contact us at support@gryvane.com with your order number and the reason for your return.

Please do not send a product back before receiving return approval and instructions from us. Returns sent without prior approval may not be accepted.

You may also reach us through our Contact Us page.

Return Address

After your return request is approved, Gryvane will email you a prepaid return shipping label containing the correct return address.

Please ship the item only by using the prepaid label and return instructions provided by our support team.

Exchanges

To exchange an eligible product, first return the original item through the return process described above. Once the return is approved, you may place a new order for the correct product.

Order Cancellations

Orders may be cancelled for a full refund before they are shipped. If an order has already been shipped, the standard return process described in this policy will apply.

To request a cancellation, contact support@gryvane.com as soon as possible with your order number.

Refund Process

After we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to display the refund in your account.

If you have not received your refund within 10 business days after receiving our approval notification, contact support@gryvane.com.